Course Details
Home | Course Details
Office Administration
Name
Office Administration
Categories
Short Courses Programmes
Unit
8
Duration
6/months
Lecture Supported
Yes
Total Course
Fee: R 7000
Course Overview
This course equips students with the essential skills needed to efficiently manage office operations. Topics covered include administrative support, office procedures, professional communication, record management, customer service, and the use of office technology. Ideal for aspiring office administrators, receptionists, and clerical staff looking to enhance their career prospects.
You will be equipped to improve efficiency and effectiveness in the workplace, all while increasing customer service levels and keeping productivity high. Topics covered in this course include record management, customer service, diary management, communication and the importance of technology in the workplace.
Industry aligned
High exerience and support
Tech based
You Will Learn
A business or organization established to provide a particular service, typically one that involves a organizing transactions.
This course contains 8 units and can be completed in 3 months at the recommended pace of 8 hours per week:
Unit 1: Introduction to Office Administration
Unit 2: Office Design and Layout
Unit 3: Record Management and Data Filling
Unit 4: Relationship Management and Customer Service
Unit 5: Business Communications
Unit 6: Business Etiquette
Unit 7: Diversity and Ethics
Unit 8: Office Administration Trends and Issues
With our structured approach to learning, you can quickly gain valuable knowledge and skills. All courses include onboarding information, video lessons, multiple assessment opportunities, and monthly live Q&A sessions with a subject matter expert.
Upon successful completion of this course you should be able to:
Explain the role and functions of office personnel in business;
Differentiate between the features, benefits, and challenges of a traditional office and virtual offices;
Implement document management process and systems;
Describe the concept: Customer Relationship Management;
Discuss the principles and value of good customer service;
Demonstrate an understanding of the nature and process of business communication;
Develop effective business messages;
Demonstrate a basic understanding of business etiquette;
Discuss diversity and ethics as they relate to office administration; and
Provide an overview of the trends and issues in office administration.
Planning, organising, leading, and control of administrative duties
Functions in a virtual office
Filing and record management
Customer service and complaint management
Internal and external communication
Meeting management
Business ethics.
Frequently Asked Question
This course is ideal for aspiring office administrators, administrative assistants, and professionals seeking to enhance their office management skills.
No prior qualifications are required. Basic computer skills are beneficial but not mandatory.
The course provides an overview of the functions an office professional needs to master. The course is a good foundation on which students can further build their career and knowledge. The course provides students with access to career development opportunities through the Office Professionals Association of South Africa.
Study Options:
| Entry Requirment | Registration | Technology Requirment |
|
|
Our Short Course programmes are offered all year round, making enrolling easy and convenient anytime. Complete our online application form, and await a call from one of our friendly Enrolment Consultants. You can also make use of our highly secured system to pay online which we shall acknowledge and direct you to your customised dashboard where you study will begin |
|
